Privacy Policy
The following is the personal data privacy policy adopted by Grand Print Hong Kong Limited under the Personal Data (Privacy) Ordinance (Cap. 486) of the Laws of Hong Kong:
1. Purpose of Collection
We collect personal data from customers for the purposes of enabling customers to use our services and/or open customer accounts at our retail outlets and/or online self-service platform ([Website URL]). The data is used to identify, retrieve, process and follow up customer orders and to respond to customer enquiries, so that we can provide suitable services according to customer needs. For the specific uses of your personal identifiers, please refer to the Personal Information Collection Statement set out below.
2. Collection Principles
To protect your right to privacy in relation to personal data, we ensure that our policies and practices on the collection, use, retention, transfer and access of personal data comply with the Personal Data (Privacy) Ordinance (Cap. 486) of the Laws of Hong Kong.
3. Collection of Personal Identifiers
You may from time to time be required to provide information that identifies you, including but not limited to your name, identity document number, telephone number, fax number, residential address, email address, credit card number and expiry date, Business Registration number, Internet Protocol (IP) address, browsing/visit records, login name and data, and any other information relevant or helpful to our services. If you refuse to provide such information, we may be unable to provide services to you. If you are under 18, you must obtain the consent of your parent or guardian before providing any personal identifying information to us.
4. Direct Marketing
Once you provide personal identifying information to us, you may from time to time receive telephone calls, emails or direct mail from us or our related companies for promotional purposes. If you do not wish to receive such information, please write to us and contact our Privacy Officer, together with your name, account number and contact telephone number. We may also ask you to indicate your preference before you register to use any payment service.
Grand Print Hong Kong Limited
Room 2001, Prowell Asia Centre, 926 Cheung Sha Wan Road,
Lai Chi Kok, Kowloon, Hong Kong
Telephone: +852 2117 8428
Email: cs@grandprint.com.hk
Attention: Privacy Officer
5. Retention of Data
During the course of your business dealings with us, we will retain all transaction records for audit purposes. Our general policy is to retain such data for a reasonable period.
6. Disclosure, Transfer and Provision of Data
We may share or transfer your personal data with or to our related companies, any companies in which they have an interest, and/or third-party marketing service providers or agents engaged by the foregoing. We may also provide your personal data to banks or credit card companies to verify your credit card account and credit status. We will also disclose your personal data when required by law. If you do not wish us to disclose your data to any third party, please write to our Privacy Officer with your name, account number and contact telephone number.
7. Access to Personal Data
You may make a written data access request to our Privacy Officer. We will comply with your request within 40 days of receiving it in accordance with section 19(1) of the Personal Data (Privacy) Ordinance. Under section 20(3)(a) of the Ordinance, if you refuse to make the request using the prescribed form or in writing, we have the right to refuse your data access request. Under section 28 of the Ordinance, we may charge a reasonable fee to the person making the data access request. However, if you are in fact requesting access for the purpose of making a reasonable correction, we may, at our discretion, waive the fee.
8. Correction of Personal Data
You may make a written data correction request to our Privacy Officer. We will comply with your request within 40 days of receiving it in accordance with section 23 of the Personal Data (Privacy) Ordinance. To correct your personal data, please provide your name, account number and contact telephone number so that we can verify your identity and process the request. We may charge a reasonable fee for data access requests; however, if you are in fact making an access or correction request for the purpose of a reasonable correction, we may, at our discretion, waive the fee.
9. Security
The personal data you provide to us will be properly stored in our customer service system, and access will be limited to authorised personnel. You should be aware that the Internet is not an absolutely secure medium. Nevertheless, we will make every effort to ensure that your personal data is properly protected against unauthorised access, processing or use for other purposes, and against damage caused by unauthorised access to such data.
10. Visiting Data (Cookies)
When you browse and use some of the services on this website, we may collect your visiting data through "cookies". "Cookies" are small pieces of data sent from a web server to your browser and stored on your computer hard drive/mobile phone. Data collected from "cookies" will only be used to analyse your preferences regarding our services. You may choose to reject all "cookies", but if you do, you may not be able to use some functions of this website.
This website contains cookie links to other websites that are not operated by us or our related companies ("third-party websites"). We cannot guarantee the accuracy of the content or statements on those websites, and we will not be liable for any loss arising from the content or statements on those third-party websites. This Privacy Policy applies only to us. We and our related companies have no control over the privacy practices of third-party websites. If you wish to understand the privacy policies of those third-party websites, please visit those websites directly.
If your browser accepts cookies, you agree and accept that we will collect your visiting data through cookies as described in this paragraph. If you do not wish to use cookies, please disable all cookies through your browser. Please refer to the relevant functions of your browser to learn how to change or update your cookie settings and disable cookies.
11. Enquiries
If you have any enquiries about our privacy policy, please contact our Privacy Officer. (This statement may be amended from time to time without prior notice. Please check our website regularly and read this statement before providing personal data.)
Grand Print Hong Kong Limited
Room 2001, Prowell Asia Centre, 926 Cheung Sha Wan Road,
Lai Chi Kok, Kowloon, Hong Kong
Telephone: +852 2117 8428
Email: cs@grandprint.com.hk
Attention: Privacy Officer
12. Personal Information Collection Statement
As a customer of Grand Print Hong Kong Limited, you may be required to provide us with your personal data ("Relevant Personal Data") when purchasing our services and/or products ("Relevant Services"). If the Relevant Personal Data is incomplete or incorrect, we may be unable to provide or continue to provide the Relevant Services to you.
We treat your personal data as confidential at all times. Our policies and practices regarding the collection, use, retention, disclosure, transfer, security and access of personal data comply with the laws of Hong Kong and are set out in this policy.
You agree that the Relevant Personal Data you provide to us may be used and retained by us for the following purposes and for any other purposes agreed between you and us or required by law from time to time:
1. providing the Relevant Services;
2. promoting goods and/or services related to the Relevant Services by us, our agents, related companies or partners, and promoting any goods and/or services;
3. processing any benefits arising from or in connection with the Relevant Services;
4. analysing, verifying and/or checking your credit, payment and/or status in connection with the Relevant Services;
5. processing any payment instructions, direct debit arrangements and/or credit arrangements requested by you.
In addition, in accordance with the agreement between you and us, we may disclose and transfer your personal data (whether in Hong Kong or overseas) to our related companies and any companies in which they have an interest, and may store the Relevant Personal Data in one or more databases held by us and/or our related companies and any companies in which they have an interest for the purposes stated above (which databases may contain other data collected by us and our related companies and any companies in which they have an interest), for the purpose of promoting goods and/or services of ours and/or our related companies and any companies in which they have an interest. If you do not wish to receive promotional information about goods and/or services unrelated to the Relevant Services from us and/or the companies mentioned above, or do not wish us to disclose, transfer or use your personal data for the purposes set out in this paragraph, please write to our Privacy Officer at the address below, stating your name, account number and contact telephone number.
Under the Personal Data (Privacy) Ordinance, you have the right:
1. to ascertain whether we hold any of your personal data;
2. to access your personal data held by us within a reasonable time;
3. to access your personal data held by us in a reasonable manner;
4. to require us to correct any inaccurate personal data.
Under the Ordinance, we may charge a reasonable fee for processing data access requests. If you wish to access or correct your personal data, or obtain a copy of the personal data held by us, please write to our Privacy Officer at the address below:
Grand Print Hong Kong Limited
Room 2001, Prowell Asia Centre, 926 Cheung Sha Wan Road,
Lai Chi Kok, Kowloon, Hong Kong
Telephone: +852 2117 8428
Email: cs@grandprint.com.hk
Attention: Privacy Officer
Please note:
Once you provide any personal data to us, you will be deemed to have read, agreed to and accepted this Privacy Policy, and you consent to our collection, retention and processing of your personal data in accordance with this Privacy Policy and the other provisions set out above. If this Privacy Policy conflicts with or is inconsistent with the Personal Data (Privacy) Ordinance (Cap. 486), the provisions of the Ordinance shall prevail.